What is a Long-Term Care Ombudsman

Sage Aging Podcast Episode 62

What is a Long-Term Care Ombudsman?

A Long-Term Care (LTC) Ombudsman works to resolve problems related to the health, safety, welfare, and rights of individuals who live in LTC facilities, such as nursing homes, assisted living, and other residential care communities. That’s a little confusing, so Let’s Break it down.

  • Long-Term Care: Put simply, long-term care is the assistance needed by those who are unable to perform activities of daily living on their own. Long-term support and services can be provided at home wherever a person calls home, however, for this article, we are focusing on care communities and nursing homes.
  • Ombudsman: An ombudsman is a person who investigates, reports on, and helps settle complaints. In other words, an advocate. 

Administered by the Administration on Aging (AoA)/Administration for Community Living (ACL), Ombudsman programs advocate for residents of nursing homes, family care homes, and assisted living facilities. Find your Ombudsman program here. A valuable resource and advocate, an Ombudsman assists residents free of charge, and getting help is easy. Just ask!

This Episode of Sage Aging

Two great guests joined me for this episode of the Sage Aging podcast.

  • Terre Anne Lindstamer is the South Central District Ombudsman manager for the Florida Ombudsman Program and has worked for the Ombudsman Program for more than 12 years. Not surprisingly, her favorite part of the job is meeting with residents, hearing their stories, and working to enhance their quality of life.
  • Lee Earls has been a valued volunteer for the Florida Long-term Care Ombudsman Program for more than seven years and currently serves as the district council, chair.

Listen to the podcast by clicking on the player above or scroll to the bottom of the page for a full transcript.

What we covered

We covered a lot of ground in this conversation so click the player above to listen in or scroll to the bottom of the page for a transcript. Here’s what we covered.

  • What is an Ombudsman?
  • What does an Ombudsman do?
  • The relationship between LTC communities and Ombudsman
  • How does an individual or family connect with an Ombudsman
  • Residents’ Rights document
  • Volunteering as an Ombudsman

Links We Mentioned

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Liz Craven
Author: Liz Craven

Liz Craven, along with her husband Wes, owns Pro-Ad Media, publisher of Sage Aging ElderCare Guide, serving the local community for over 28 years. Liz lives in Lakeland and is very active in the local community, specifically in the area of aging. Liz serves on a number of local boards and committees including the Lakeland Vision and Age Friendly Lakeland.